Returns & Exchanges
We want you to love your Lanolips products as much as we do, but if you are not completely satisfied, we offer a 30-day return policy for items purchased directly from our website. Please ensure items are in their original packaging and meet our hygiene standards for a smooth refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original boxes to prevent damage during transit and include a copy of your packing slip.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing